Nickname: MagicStarER

Review: AOL is a great ISP. It has many features which others cannot come close to, however the whole experience with them goes sour: 1)The high price of service 2)Customer Service- they bully you into keeping the service when you want to cancel it, offer you a discounted rate to keep you as a customer, not discounted at all when the bill comes in. They OUTSOURCE their customer service centers & 3) AOL is too invasive - it takes over your computer and controls everything on it. Worst of all the AOL program will install things onto your computer WITHOUT YOUR PERMISSION!!!Message to AOL people: Give us a cheap monthly rate Quit trying to con us into buying AOL Broadband when you do not provide broadband service. QUIT trying to take over out computers! Let US decide what we want AOL to control. Quit downloading stuff onto our computers without asking first.GET RID OF YOUR .ART extension!!!! It plays havoc on web designers!! QUIT thinking that your suscribers are dummies. aol user

Date reviewed: Jun 28, 2007 6:17 AM

Nickname: Ronnystalker

Review: AOL is great for internet newbies. Many AOL users have no idea how to type in a web address into a browser, for example. When the user realizes there is more to the internet than AOL, they fly the nest. There are fewer and fewer internet newbies these days - so less and less point for AOL to exist. P.S I had problems canceling my AOL account. They, finally, agreed to cancel it when I said I'd do a chargeback on my credit card if any further payments came off it.

Date reviewed: May 18, 2007 6:13 PM

Nickname: gman

Review: Some $42 per month for AOL compared to free Yahoo? Geez, well let me see hmmm, now why did I leave AOL again?

Date reviewed: Aug 4, 2006 3:16 PM

Nickname: netto

Review: AOL would do better to lower prices and concentrate more on customer service. AOL thought they could treat people any kind of way because they had grown too big. Now when the customers have left in droves because of bad service and high prices they act like they don't know why. Low prices, good service is the answer to your problems! Oh and high speed with low prices!

Date reviewed: Aug 4, 2006 2:41 PM

Nickname: John

Review: AOL is an obsolete, worthless, pointless, piece of crap program. Who needs AOL when you get everything it offers for free? You can use Trillian for Instant Messaging, MySpace to meet people, Yahoo for a portal, Google for a search engine, Gmail for e-mail, etc. RIP AOHell, I mean L.

Date reviewed: Aug 4, 2006 9:20 AM

Nickname: Jacknife

Review: AOL clearly needs some sort of maintenance, but this seems like overkill. There's no reason to trade your car in for a mini-bike when you need a tune-up.

Date reviewed: Aug 1, 2006 5:40 PM

Nickname: Phil

Review: Rarely has a company so richly deserved to go out of business as AOL. Speaking as one of the victims of their "customer retention" scam (which included outright lies and subsequent unwillingness to correct the problem), I won't even visit their Web site ever again. The only thing underlying their business is an outdated strategy and thousands of cheated customers!

Date reviewed: Aug 1, 2006 4:19 PM

Nickname: Shyam

Review: I personally think AOL has great underlying assets. It should not try and emulate a Yahoo! or Google type models just because they are profitable today. These models could undergo a major setback, say, even next year. The key for AOL is to come up with a fail/future proof unique model and to be innovative--not be a mere follower of current trends.

Date reviewed: Jul 31, 2006 9:51 AM