Nickname: Canada Boy

Review: What is wrong at Dell: 1. Poor Customer Service - I have written to Dell about why I should buy from them and not HP/ Compaq. Unfortunately, they have no time to reply to me. Well this is why they lose clients. I was an ardent Dell customer for last 6 years but now I think it's time to move. 2. Pricing Errors ? The price for the same computer model at www.dell.com [US site] and www.dell.ca [Canada site] is different. They skim 40% more from Canadian Customers (same currency - USD). Why? Only the management knows. Baseline - Dell to become Yell soon!

Date reviewed: Aug 11, 2006 7:10 PM

Nickname: Mitchell82

Review: I work in the IT department and desktop support is my job. We have 200+ Dell OptiPlex computers in various locations. The lastest fiascos of bad GX270's motherboard (See note below)prompted us to switch to HP. Not to mention long wait time at "gold" tech support and the knowledge of the support personnel is decreasing. My bosses are still mad about it. I feel sorry that a good company lost the attention to the customers and focus on the money. Note: Dell had a bad batch of GX270 motherboards about a year and half ago. We replaced 30+ of them (out of 70+), one at a time. Dell did not admit the problems until about half year ago. I spent hours troubleshooting and calling tech support.

Date reviewed: Aug 2, 2006 5:51 PM

Nickname: rg

Review: The article glosses over the main problem with Dell-- customer service. It is horrible. I recently bought an Inspiron 9400. I had to argue with the foreign service rep for two hours to get my faulty video card replaced. They kept telling me it was software related. If I wasn't knowledgeable I would have wasted more than two hours doing the things they wanted me to. I bought the 3-year at home service and they replaced my video card the next day. All problems fixed with no software changes. Thanks for lousy customer service Dell, that's the real reason you're having revenue problems.

Date reviewed: Aug 2, 2006 12:08 PM

Nickname: Chuck

Review: Dell has lost its way. I have been buying and recommending Dells for over 15 years. Now especially with the downward spiral in quality customer and technical support I can no longer advise anyone to buy a Dell. After sales service is horrible, non-existent almost, unless you are able to get one of the few level 2 supervisors that knows what they are talking about. My extended, specialized service and technical support contract is nothing short of fraud.

Date reviewed: Aug 2, 2006 7:12 AM

Nickname: David

Review: These comments are so tired! Obviously Dell should embrace open source! Ship open source desktop and servers! Go where no corporate functionary has gone.

Date reviewed: Aug 2, 2006 5:14 AM

Nickname: davatron5000

Review: Get a better Web site. The Dell site is where they do most of their sales, and it's horrible and ugly.

Date reviewed: Aug 2, 2006 4:29 AM

Nickname: pkenny

Review: I spent an hour on the phone with Dell tech support. We walked through half a dozen possible problems. They concluded it was a virus. Their solution was to send me a disk. I didn't believe it could be a virus. I received the disk in two days and I have to admit, it worked. Service and support is becoming more important than the hardware. Microsoft is moving that way and I think Dell is too.

Date reviewed: Aug 2, 2006 3:20 AM

Nickname: PCandMac

Review: Dell is headed in the wrong direction with their product line. I am an avid PC and Mac user who remembers when Apple had 32 different systems and was hemorrhaging cash and confusing consumers with too much choice. Dell needs to simplify the purchasing process by branding each category of computer it makes and offering simple basic to pro configuration for each line. They have 8 different desktops, 7 notebooks, and 13 servers--each one needing its own service and support center, each one having a different hardware configuration from motherboard to case to the video card. Supply chain management is a wreck as a result and interpreting consumer purchasing patterns are like reading tea-leaves right now. I think Michael Dell is objective enough to take a page from Apple's book when it is as critical an issue as this one is.

Date reviewed: Aug 2, 2006 2:48 AM

Nickname: cyber_rigger

Review: Dell should sell desktop Linux and get out of bed with Microsoft. http://lxer.com/module/forums/t/23168/

Date reviewed: Aug 2, 2006 2:44 AM

Nickname: HP Customer

Review: Repeat business will not exist for Dell. I have had nothing but terrible experiences, not just with customer support. They couldn't even get the order right, and now I've been using a computer I didn't want for four years, lamenting the features that I was told I would have on the phone. Consider, why would I try Dell again when the Dell desktop I have is not upgradable because its motherboard is non-standard (not ATX) and the Dell laptop came with USB 1 when I specifically asked for USB 2--and when Dell was unable or unwilling to right the mistake.

Date reviewed: Aug 2, 2006 12:09 AM