Nickname: bleeny

Review: I would just like to offer my condolences to the deluded braggart who's a Wal-Mart associate. There's no comparison between the two, in terms of quality of product and shopping experience. Wal-Mart is bigger mostly due to "interesting business practices" and the fact that there are more people with less $ now than in recent history.

Date reviewed: Oct 11, 2005 8:24 PM

Nickname: Farien

Review: Ms. Waters is a captivator. She knows what she is doing and can make anything happen. What a great role model.

Date reviewed: Oct 11, 2005 6:02 PM

Nickname: Alyssa Burg

Review: Great to see Robyn Waters in BusinessWeek! I have seen her present three times, she is always very inspirational.

Date reviewed: Oct 6, 2005 3:57 AM

Nickname: PatriciaThereault

Review: Robyn Waters is a joy to work with. I worked with her (pre-Target)when Federated took over Jordan Marsh. I knew then, there was something special about her. BW thanks for doing a profile on her.

Date reviewed: Oct 6, 2005 12:45 AM

Nickname: Wondy

Review: Wow! This short article by Pallavi Gogoi with Robyn Waters is powerful stuff. The interview addresses "CHANGE" within an organization and the focus and commitment it takes to triumph against overwhelming competition. I am impressed by both the quality of questions and the honesty of Ms Waters' responses. No beating around the bush "either you're on the train leaving the station or you're not on the train". Looking forward to reading the Trendmaster's Guide to see if Ms Waters maintains the insights and straight forward approach demonstrated in this article. THANKS!

Date reviewed: Oct 5, 2005 5:14 PM

Nickname: 4CustomerFocus

Review: The growth strategy metaphor of the 3-legged stool is wobbly. While trend-right and design driven, customer "service" at Target is arbitrary and routinely absent...unless having staff who yawn in your face, mumble and act bored beyond reason is the new "service". In this regard, Target is on a par with Wal-Mart, i.e. bad customer service.

Date reviewed: Oct 5, 2005 3:53 PM

Nickname: Leo Haussmann

Review: Excellent article on how a company re-invented itself in order to differentiate and survive in a very competitive marketplace.

Date reviewed: Oct 5, 2005 3:52 PM

Nickname: Judy

Review: I am a Wal-Mart associate of 9 years and trust me this company is no dummy, so look out Target, we know what has to be fixed and when we do people will be saying Target Who?

Date reviewed: Oct 5, 2005 12:43 AM

Nickname: Jim

Review: Very good thinking... I am and will continue to be a Target customer!

Date reviewed: Oct 4, 2005 2:58 PM

Nickname: csven

Review: As a designer working for Rubbermaid at the time, I recall the change in Target's attitude toward design. What a welcome relief that was! I'm also fairly certain I met Ms. Waters during this time when she and others visited on several occasions and quite literally worked in the same room with designers to develop products specifically for Target. The focus on design has certainly paid off for them. It's unfortunate however that my old employer couldn't similarly successfully handle it's affairs to weather the globalization storm. I'd agree mass customization is the next wave. It's actually been slowly building for years (Metropolis carried an article on it perhaps 6 or 7 years ago). I'd go so far as to say the next wave after has already begun to form. And with technology moving at breakneck speed, I think we might see it close on the heels of mass custom; or perhaps fusing with it. Thanks for posting this interview.

Date reviewed: Oct 4, 2005 2:36 PM