Nickname: jason

Review: i bought a dell xps 16 laptop and was sent it with a dutch keyboard and some ones details on and i was locked out so i contacted dell they said i should reinstall the operating system to wipe of his account i did this even tho i should not have had to then the graphics failed an hour later so i contacted dell and was told i was being put through to a tecnical support person after 6 1 hour calls with out any one picking up i rang sales just to be told that the tecnical support is not open on saturday only monday to friday so why was i put through to a line that would not of been picked up ill tell you why they are making money why you listen to that music theres a scam the phone call center no this i am going to report them to watch dog they must be making millions out of peoples suffering i HATE DELL AND WILL BE GETTING A REFUND

Date reviewed: Oct 18, 2009 2:27 PM

Nickname: hatedell

Review: It is hard to write how bad dells service is. I would rather they state upfront that there is no service with this product. I guess they had rather lie and pretend to actually warrent this crap. I know that this will not stop dell sales in the least, however I will state anhyway, "ANYONE PURCHASING A DELL PRODUCTY AFTER READING THIS DESERVES WHAT THEY GET"

Date reviewed: Feb 28, 2009 2:15 AM

Nickname: Nick

Review: I work at Dell myself, but don't think of my post as a defense -- think of it as the reality. First of all, people who say that Dell tech support sucks ought to see the tech support of other companies and then comment. Secondly, all of you people, when you buy your Dell machine (and for that matter any PC), do you ever read the warranty information? You people call up Dell saying "My computer is so slow, I am sick and tired of this computer", but at the same time, you people have Limewire, all sorts of viruses, spywares and trojans on your machines, and then when you are told so, you say "Why would I get a virus? I have an anti-virus program." I mean, it's just like saying, "Why would my car get stolen? I have a car alarm". People who complain the most are either too stupid to own computers, or too dumb to read the warranty information, and call up Dell when they mess up their machine while trying to install Linux on it, and then blame Dell for it!

Date reviewed: Jan 26, 2007 1:17 AM

Nickname: dara

Review: I am the mother of four children and have purchased them all Dell computers. I will never purchase another Dell product not even if they become the best, cheapest computers on the market. They have no customer service. It does not exist. As far as tech support, I have spent countless hours on the phone with people who have minimal grasp of the English language only to suggest I let them walk me through removing my motherboard? OK? No. I am baffled as to how someone can be a technological genius, quit college, start a multi billion dollar business and have no concept of customer service. If I were his mother I'd tell him to go back to college and take the classes he obviously missed.

Date reviewed: Jan 11, 2007 10:40 PM

Nickname: ubertek

Review: kerman: it should be richard_L_hunter@dell.com or richard_hunter@dell.com unless he uses a nickname like Rick or Dick. I used to work there so I know how they setup email accounts. Sara: if you had not losts the disks in the first place, you wouldn't have had this problem. That is, unless you were too cheap to buy the media in the first place, thinking you were wise to save about $15 by skipping that option during your purchase. And finally, for the guy who had to get replacement hdd rails: did you send the rails back with the defective hdd? you are just as incompetent as the techs you spoke to over the phone. did you know that every dell desktop has extra rails hanging out inside the computer???

Date reviewed: Nov 8, 2006 9:58 PM

Nickname: Patrick

Review: Dell support?? What a joke. I've spent many hours on the phone and have had several visits from a Dell tech person to resolve an issue with my Latitude D810. The mother board has been replaced twice, memory twice and finally the entire system itself. In desperation I called the "Geek Squad" from Best Buy. Yes they fixed the problem in under two hours. Way to go Dell. Beware when buying Dell, their support sucks. Just no other way to put it.

Date reviewed: Oct 27, 2006 5:06 PM

Nickname: Sara

Review: Apparently I am not the only one who has had these problems with Dell. My hard drive crashed 3 weeks ago, after having it for one year, and so we have to get a new hard drive. We can't install the new hard drive until Dell sends us the restore disk. We have had them send it to us 3 times. The last time they said that they were going to overnight it. That was 5 days ago. It isn't here yet. Thank you Dell for this $1000 paper weight.

Date reviewed: Sep 16, 2006 2:07 AM

Nickname: Valerie

Review: I have never experienced a worse company for customer service than Dell. Anyone that thinks Dell actually "cares" about its customers have got to be from some kind of fairy tale land. Dell rarely fixes your problem, keeps you on hold until you get frustrated then thinks they're doing a great job? You've got to be kidding. If you think you have no problems with Dell then you haven't had a tough non-fixable computer problem in which no one wants to take responsibility for it.

Date reviewed: Sep 15, 2006 9:25 PM

Nickname: Sami

Review: Dell's call centers allow for reps to do whatever they want. One tried to get me to count the number of tines inside my old mouse to prove the new one was dysfunctional. Abusive, ignorant and a big waste of time. I wish I had never heard of Dell.

Date reviewed: Aug 21, 2006 2:38 PM

Nickname: John B

Review: I'll never buy Dell again because of their (lack of) customer service. Not only did they not fix the problem, they returned my laptop to my old address (even though I had shipped from my new address and updated everything on the Web site), where it was left unsigned for on the porch for 5 days. I had those folks send it back to me rather than trust Dell again, which I'll never do! My e-mails to complain about this and other incompetencies went unanswered. Dell, you reap what you sew!

Date reviewed: Aug 21, 2006 1:31 PM