Nickname: Deron

Review: Marketing sells the first machine, service sells the second. Dell service hasn't sold me on anything but going somewhere else.

Date reviewed: Jun 1, 2006 7:46 PM

Nickname: keitho51

Review: A colleague tried to buy six Dell flat panels via the phone, and finally gave up because he could not understand the Indian call center employee. I am typing this on a D610 but only because it's a company-provided machine. Give me a ThinPad/Lenovo or an HP anyday!

Date reviewed: May 22, 2006 3:09 AM

Nickname: Arelo

Review: I don't see how Dell, with these changes, is going to fix his quality and customer service problems. My last 2 computers (desktop and notebook) were Dell , and I regret purchasing them. Both computers had problems and the customer-service support was terrible, the worst I've ever experienced. Bottom Line: I won't buy Dell computers.

Date reviewed: May 21, 2006 9:46 PM

Nickname: NoDell

Review: I too have sworn off Dell. The quality is terrible, the machines feel flimsy compared to the two Apples I just bought and the service is terrible. I bought a Dell laptop in the fall of 2004 and, when it arrived, tried to upgrade to SP2. The machine woudn't run. After hours on the phone with Dell, they admitted the problem and helped me revert to an earlier restore point. Six weeks later they still didn't have a fix and refused to take back the machine since it was past the thirty-day return period. I filed a complaint with the Ohio Attorney General's Internet Fraud Office for breach of warranty and misrepresentation. Magically, several weeks later I got a call from a woman who said she "was in Mr. Dell's office" indicating that they would send me a new machine and I could return the other one at my convenience. Interestingly, the Ohio AG web site actually had a special category for Dell complaints.

Date reviewed: May 21, 2006 3:29 PM

Nickname: ilover

Review: AMD is about to find out why Intel decided to seek Apple! AMD is about to find out that Dell is about to eat their profit. Way to go AMD!

Date reviewed: May 21, 2006 7:38 AM

Nickname: Dividend Please

Review: What a great article. It outlines the same management team that made the mistakes and now a plan that this same management team is to fix it. Why not get a new management team in? It's working for Hewlett Packard. Oh! you forgot to mention the $34 million salary Mr.Rollins made last year to make this mess. I believe Steve Jobs made $1 salary last year and had a world class performance.

Date reviewed: May 20, 2006 10:10 PM

Nickname: ThinkPad or homebrew

Review: "To cut a targeted $3 billion in costs, Dell said it's planning to make changes in its components and materials and in its factories." Oh my. Dells already are creaky to the touch like Ford's worst days in the late '70s. I just can't imagine how cutting any more costs on materials is going to improve that fit and finish problem. And although StinkPads have been slow to adopt, I'll never in my life put anything other than AMD in my desktops. (The $800 I spent on a DX4 in 1994 is my "never again" rally with regard to Intel.)

Date reviewed: May 20, 2006 4:28 PM

Nickname: TalonPI

Review: Dell Financial Services, Business Leasing, has so exasperated me for the last two years that I have vowed to never buy or lease another Dell. DFS is quick to charge you "rent" when your lease is up even though you have complied fully with the lease agreement. When you complain, they have no record of your "notification" that you wanted to exercise the end of lease options. They didn't get the letter or the e-mail and they can't seem to locate that fellow you talked to. Then they sick a collection agency on you. Read a Dell Lease agreement with a current value or $1 buyout option and then ask yourself: Why would anyone opt to ignore the buyout and pay Dell rent, which is equal to a lease payment, for eternity? Mr. Dell can kiss my small business butt.

Date reviewed: May 20, 2006 7:26 AM

Nickname: Rick

Review: I'm an expatriate living in the Philippines. As I type this comment, I'm looking across the street where Dell is building a massive office, which I understand will be a call center staffed by English speaking local CSR's. This is one way that Dell will "improve" customer service and simultaneously cut costs, as these workers will be paid a fraction of their U.S. counterparts.

Date reviewed: May 20, 2006 4:05 AM

Nickname: pete

Review: Hello all. This is Peter Elstrom, one of the editors at BW.com. We've had reports of trouble with reader comments on this story. Apologies if your remarks were affected. We should have it straightened out momentarily.

Date reviewed: May 19, 2006 11:55 PM