Nickname: penultimatum

Review: i work for an outsourcer doing tech support for dell. these prior posts had extreme generalizations. it is simply illogical to say dell as a whole lied or doesn't care. individuals lie. dell as a company does not lie. a company has no voice. these bad experiences you refer to are isolated to individuals, who may or may not care, and when they lie, it is vague to say they intentionally misled, rather than told what at the time was perhaps a reasonable estimate. no one in tech support can guarantee shipping and delivery times. you can ask child the same thing and get the same reliability in the answer. don't quote dell for shipping times. don't depend on a quick shipment you can't control or contribute to. stop whining about your choices. dell is aware of these issues. this is why i was hired at dell. the eastern language barrier can seem impenetrable.

Date reviewed: Sep 7, 2007 2:31 AM

Nickname: gbakmars

Review: A little bit a negative- a lot of press and a lot of possitive- just a bit of press! My concern is that everywhere you turn you find people complaining about their awful customer care experiences with large American Corporations, yet when a customer points to a very successful experience, the media will barely take the time to glance at it. I have recently been involved with Dell regarding the customer's expectation for Dell's new flagship computer, the XPS 700. Dell invited me down to Round Rock and after meeting with Dell leaders it was decided that the customer's voice should be heard. Dell responded by announcing a motherboard upgrade plan for all XPS 700 customers. I emailed the story to many, many media outlets and no one would cover the story. I would be happy to share in greater detail this wonderful story,but til then I guess I will be on a "one customer blog campaign"; quietly getting the word out that I have found an American Corporation willing to take the lead and CARE.

Date reviewed: Apr 24, 2007 1:43 AM

Nickname: JOBOCOP

Review: I can't complain about Dell. I own one and my company swears by them. When the hard drive on my home Dell system decided to stop, I called up Dell and in a few days I had a replacement.

Date reviewed: Dec 13, 2006 2:52 AM

Nickname: sucked dry

Review: Dell was recommended to me by an IT friend. My problem was difficult times with my work,had to go part time, and was not able to keep up my payments. I joined a debt consolidation plan through the United Way to help reduce extra fees. this was my last ditch effort to avoid declaring bankruptcy. All my creditors agreed to work with my consol plan, except DELL. DELL refused to answer any corresp from my debt consol program. They cont to add fees, penalities and increase the interest rate. "Preferred Customer Account" what a joke.I will never get them paid off unless I hit the lottery. The cust. svc. I received from an outsouced rep. was poor. DELL deserves the dive, in the market and globally. DELL the man & co. no longer cares for the consumer, if DELL sinks, I just want it to sink faster. Poor relations in any area does not maintain customer loyalty. M. Dell & his Co. are reaping what was sown.I even had to contact the State Atty Gen. for harassing collection calls, at my job.

Date reviewed: Nov 9, 2006 2:43 AM

Nickname: IHATEDELL

Review: Seriously, there are not enough negative adjectives to describe the way I feel about Dell. Our attempt to re-ship a laptop that was lost by UPS has lasted weeks (it took four days just to convince them that UPS lost it) and is still ongoing. Dell has lied repeatedly about the ship date, promising a replacement in 48 hours, tomorrow, "very soon" etc. It has been 10 days and counting and it's still "in production." To make matters worse, after the first week of waiting, we (only by chance) discovered that the laptop we ordered is no longer available, and they'll be sending "a suitable substitute," which we never agreed to or we informed of. We've been refused when requesting a supervisor, have repeatedly been given bogus extentions for follow-up calls, and given the run-around. I will never purchase from Dell again, and will emphatically discourage anyone who might listen from purchasing anything from this pack of scam artists!

Date reviewed: Apr 1, 2006 11:43 AM

Nickname: kindageeky

Review: Dell was a good laptop maker. However, I won't buy another computer from Dell. I've have a couple parts fail repeatedly over the first 16 months of ownership, and now find myself buying these same parts out of pocket as the warranty expired. The thing that really annoys me is that the only parts provided during the warranty period were remanufactured (which have failed) and now the only avaialable for purchase are remanufactured. This is a scorched earth practice which will bite Dell in terms of customer loyalty... IBM / HP here I come.

Date reviewed: Mar 31, 2006 6:14 PM

Nickname: Chet_Brewer

Review: I have had a Dell Desktop for a couple of years and it works ok. I had nothing but trouble originally and ended up with a new machine. The off shore help was horrid. I generally build my own, but wanted to save time...not. I haven't owned any Dell stock since the experience

Date reviewed: Mar 28, 2006 10:13 PM

Nickname: literatedonkey

Review: I have a small business in which we have 5 Dells systems, 3 dell handhelds, 1 dell printer. I've had product failure twice and they handled it well once. Luckily, I know a lot about repairing computers, having entered my 20th year or so supporting them. I don't think anyone who isn't comfortable with the technology should buy over the telephone. When a company solves that problem, you will have seen the new paradigm. Remote support is close, but only for a machine that can be turned on and can connect to a telephone or network. Self-healing machines? Ridiculously, ineffective, bloated vapor-ware. Personally, I'll buy dell again, and probably again after that. I expect great service and have gotten it most of the time, I don't think that most people will put up with it much longer and service aside, Americans are fickle. Maybe that's the next paradigm -- fickleware ...

Date reviewed: Mar 22, 2006 1:15 AM

Nickname: SorryDell

Review: For years I would only purchase and recommend Dell computers. My last purchase required that I use their offshore technical support for a simple (if you can find the right person) problem. After 15 different people and 20 hours of on-hold and wrong support people, I finally got the problem solved. Dell's computerts are good, their support people knwoledgeable, but their management of their off-shore support made them lose a valauble customer(s). So sad, for the bottom line.

Date reviewed: Mar 16, 2006 9:51 PM

Nickname: Winblows

Review: People, people. You're barking up the wrong tree! Indian accents can be frustrating yes, at times, Dell hardware failing, yes, I can understand, poor tech support from Dell, yes the criticism is justifiable. The real culprit here is Microsoft, the real source of many of the issues. Dell units are tied to the MS regime of patchware, viruses and the usual overpriced, unstable OS.

Date reviewed: Mar 16, 2006 2:51 AM