Reader Comments

Nickname: Stinger

Review: Dell rocks.

Date reviewed: Aug 4, 2006 1:17 PM

Nickname: Tony

Review: I bought a Dell Inspirion 6000 9 months ago. Since that time, I have had 3 hard drive replcements, a new motherboard, and a new unit. Faulty products combined with an indifferent customer service department here in the states (not India), makes for a terrible experience. I highly recommend NOT buying a Dell. The company is losing market share,revenues continue to decline and complaints continue to rise. Is this the kind of company you trust?

Date reviewed: Jul 17, 2006 4:16 PM

Nickname: GDV

Review: My Dell Inspiron E1705 works fine but Dell Financial who financed it is the pits. They have literaly called me 147 times in the last week to remind me that my payment is due 3 weeks from now. The India call center personnel couldn't be any ruder; I told them I know the payment is due July 27th; the guy said "Americans are ignorant and that is why we call every hour to remind your deadbeat society to pay your bill". Never Again Dell!!!

Date reviewed: Jul 11, 2006 4:25 PM

Nickname: Woody

Review: Saving $50 at Dell does not compensate for the fact that they have no stores with live people. We are three weeks and about 15-20 calls into it, still not fixed. The number of ways Dell has screwed up are too numerous to mention but the greatest hits were: claimed we had no warranty for a week straight; one four -our phone call with a guy who knew less than me but "really believes in himself;" refusing to send a tech over until you've cornered them; parts shipped to the wrong address twice. Bottom line: There is no accountability there. Their reps all talk about it but they never follow up (ever). Next-day on-site is a misnomer. It is impossible for them to get you a part next day, system isn't set up that way. In the end you realize you're screwed. There is no Dell store to take the machine to so you're at the mercy of their incompetence.

Date reviewed: May 19, 2006 6:36 PM

Nickname: flyhigh

Review: I am actually very happy with Dell's customer service. My motherboard broke down last Saturday, contacted 24/7 support unit, got it replaced on Tuesday. Regarding the price change, tough luck. It happens. You can't simply ask them whether they are going to drop their price next week or not, can you?

Date reviewed: May 19, 2006 1:38 AM

Nickname: Darlene

Review: It was a matter of time. After buying my Dell and suffering through hours of tech support to India, all to no avail, I decided to go back to HP. I never had a problem with their service. Yes, they are in Canada but at least Canada's culture isn't such where women are third rate citizens. The male techs for Dell talked to me like I was an imbecile. I think that Dell believed the original press about them and did nothing to improve their customer service. Now they are slashing prices trying to get back all those that jumped ship for better service.

Date reviewed: May 19, 2006 1:14 AM

Nickname: No To Dell

Review: The funny thing is that Dell will subcontract to technology VARS accounts because they don't have personnel to cover all the units they sell. There is a problem when you start selling more machines than you can support. Only thing is that most Vars and HP/Acer/Whitebox partners have been grabbing customers away from Dell as the price benefit Dell has had has been eroded. The fact is today's business and end users want technology that works out of box--not to talk to someone in India to do an RMA.

Date reviewed: May 18, 2006 4:05 PM

Nickname: rick

Review: I worked at Dell for 5 yrs at various levels of tech support. I supported small, medium and large businesses, educational institutions and the government. During the course of my career at Dell, I have taken over 45,000 calls and solved quite a few problems. When asked if I prefer Dell, I always answer the same thing. Pick Dell if you need better service than other companies offer. Of course, Dell offers a wide range of services, so choose wisely, in other words, don't simply pick based on initial cost. You should keep in mind how that computer will be used and by whom. There is support for just about any user, from the most novice, naive and idiotic, to the geekiest of geeks. When asked what I have at home, I only have one answer, a PC I built on my own.

Date reviewed: May 17, 2006 3:26 PM

Nickname: Likes Dell and Hate Dell

Review: Have purchased 3 new Dells in 2 weeks. 1 bad monitor cable, excellent tech support, next day air'd new part. My only problems with Dell are all the extra trial programs on the computer and their pricing (it's so hard to determine the right deal). Otherwise, all of my Dells (8 so far) have nearly been flawless. If there's been a problem, ALWAYS fixed right away (equipment wise). Will continue to buy from them!

Date reviewed: May 16, 2006 9:22 PM

Nickname: nick

Review: Dell sucks! I ordered a Dimension 5150 with a 4gh cpu and certain programs. All I received was a computor loaded with trial programs, and the wrong cpu. Dell takes my money and says goodbye. The comments are correct--I phone and get India. The people are polite and don't solve anything. Just keep you on the phone for an hour or so. Buy local. At least you can get service. Nick

Date reviewed: May 16, 2006 2:10 PM